Terms of service and general terms and conditions of use of the Edelhemp.ch site

Accessing and consulting this website implies acceptance by the user of the General Conditions set out below. The terms and conditions can be changed at any time and without notice. Edel Hemp Switzerland SA, based in Stabio (Switzerland) recommends that you check the information below at each purchase.

Art. 1 - General information

Edel Hemp Switzerland SA is a public company under Swiss law. It has its registered office in Via Gaggiolo 51, 6855 Stabio (Switzerland) and is regularly registered with the commercial register of the Canton Ticino with nr. 408.665.576 and the IDI ID number CHE-408.665.576 VAT. On the site www.edelhemp.ch (of Edel Hemp Switzerland SA) and in the space reserved for E-commerce information is contained that is to be considered for information only and is updated regularly. However, the information provided does not replace the advice of your doctor. If in doubt about the information or about the use of products on the site, it is recommended to contact your doctor.

The general conditions are applicable exclusively to sales contracts with buyers, according to the provisions of the Swiss Federal Law against unfair competition (LCSI), article 3, paragraph 1, in force since April 2012: "Acts unfairly in particular, anyone who offers goods, works or services through electronic commerce, failing to clearly and completely indicate his identity and contact address, including his e-mail address "

Art. 2 - Definitions

Seller: Edel Hemp Switzerland SA, Via Gaggiolo 51, 6855 Stabio (Switzerland)

Customer: Legal Person and / or Physical Person who decides to buy products in the E-Commerce section. The natural person who buys cannot be less than 18 years old.

Purchase: Purchased by the buyer through the E-commerce section of the site www.edelhemp.ch

Art. 3 - Prices

For each individual product that can be purchased in E-commerce, the selling price in Swiss francs is shown. The price is inclusive of VAT. Depending on the address of the recipient and the total amount of the purchase, a shipping cost will be charged. The prices shown can be changed by Edel Hemp Switzerland SA at any time. The price indicated at the time of order confirmation is guaranteed.

For more information please contact: info@edelhemp.ch

Art. 4 - Acceptance of orders

The Seller remains bound to the order only if the buyer has carried out the order procedure correctly and has confirmed that his age is 18 or over.

Art. 5 - Order confirmation

With the payment of the order by the buyer and the receipt of the order confirmation from the seller, the sale transaction can be considered as completed.

Art. 6 - Terms and conditions of payment

Visa, Mastercard, PayPal, all credit cards compatible with the PayPal payment processor and bank transfer in Swiss Francs. The service is managed by PayPal Switzerland which guarantees the buyer the security of the data entered. Edel Hemp Switzerland SA is not aware of such data but will only receive confirmation of payment. PayPal Switzerland uses the automatic encryption system (https) for data protection.

Art. 7 - Shipping

7.1 - Order Preparation and Shipping

Upon receipt of confirmation of payment by the operator of the card used for the balance of the order, the seller will ship the goods within 24 hours. Depending on the type of shipment selected by the buyer and the place of residence, the delivery time may be longer. Abroad delivery times depend on the country of the mail service in the recipient's country.

7.2 - Communication of incorrect data and shipping times

Edel Hemp Switzerland SA is not in any way responsible in the event that, following the communication of incorrect data by the purchaser or due to force majeure, the shipment does not arrive. As well as any liability is declined if the goods were to be blocked or seized by the customs authorities or police, in the event that the shipping address is outside of Swiss territory. It is important for the buyer to inform himself in advance.

In these cases the amounts of these purchases will not be refunded and any return of the goods will be treated as a new order.

8 - Shipping costs

Sending to Switzerland:

PostPac Economy: postage fee CHF 7.-

PostPac Priority: shipping charge CHF 9.-

Swiss-Express "Luna": shipping charge CHF 20.-

Shipping abroad:

Economy: shipping fee CHF 12.-

Priority: shipping charge CHF 16.–

Shipping costs are not invoiced starting from purchases of CHF 150.-

Art. 9 - Failure to deliver

If at the time of delivery by the postal service, the buyer was absent, the goods could remain deposited in the letter / parcel hole or in stock at the reference post office. In the latter case, the postal operator will report the failed delivery (in Switzerland).

Art. 10 - Wrong product delivery

In the event that the delivered product is not corresponding to what was ordered, the seller must be informed within 24 hours of delivery by written communication via e-mail.

In the event of an error on the part of the Seller, Edel Hemp Switzerland SA will assume the additional shipping costs associated with the replacement of the product, reimbursing the customer with a discount coupon for the value of the costs incurred for the return of the incorrectly sent product.

The Seller will ship the replacement product and the discount voucher only when it has received the wrong product from the customer. If the product where it has been opened, used, not returned in undamaged conditions or the packaging is missing, the aforementioned condition will be considered not applicable.

The customer can also replace the product directly at the headquarters of Edel Hemp Switzerland SA in Stabio.

Art. 11 - Right of withdrawal

11.1 Waiving the purchase

The customer has the right of withdrawal within 7 days from the date of receipt of the product. The relative shipping costs for returning the product are the sole responsibility of the purchaser. If the product where it has been opened, used, not returned in undamaged conditions or the packaging is missing, the "right of withdrawal" condition indicated above will be considered not applicable. As well as in cases where returns should suffer damage, theft, loss.

The customer has the right to mail or return the remains directly to Edel Hemp Switzerland SA, Via Gaggiolo 51, 6855 Stabio (Switzerland).

In the case of the right of withdrawal, the seller will refund in any case only by bank transfer, the amount due (less shipping costs) to the customer within 14 days. from receipt of returns.

11.2 Delay in delivery

In the event that the goods are not shipped by the seller within 15 days from the order date, the customer has the right to withdraw from the contract, by writing to the e-mail info@edelhemp.ch and the amount paid will be refunded by bank transfer within 14 days. from cancellation.

11.3 Product not available

In the event that the ordered product is not available, the customer will be informed within 48 hours and can decide whether to replace the product with another one offered or cancel his order. the amount paid will be refunded by bank transfer within 14 days. from cancellation.

Art. 12 - Responsibility

The seller declines all responsibility in relation to the improper and incorrect use of the products, in relation to the consequent state of the product following an incorrect storage following the delivery made by the customer. The seller is not liable for the condition of the products due to improper storage at the time of delivery.

It is recommended to read the information and / or methods of use that are indicated on the product packaging / cards, etc. etc.

Art. 13 - Privacy

The provisions of the Swiss Federal Law (PLD) of June 19, 1992 on data protection apply to privacy. Federal law requires that:

the buyer's personal data are used only for the purpose indicated on the website and at the time they were obtained

the information cannot in any way be communicated to third parties or outside the Swiss borders, except for the serious exceptions provided for by the law

personal data must be protected with appropriate technical (cryptographic) and organizational measures against any kind of unauthorized use

The acquisition of the buyer's personal data, ie name, surname, address, email, telephone, fax, is necessary only for the acceptance of the order by the seller and for the shipment.

The sole addressee of the purchaser's personal data is the seller, who cannot in any way transmit them to third parties, unless this is necessary to carry out the order. Data relating to payments with credit cards are transmitted in encrypted form and are processed directly by PayPal, which uses the most advanced techniques (SSL = Secure Socket Layer) to ensure maximum confidentiality of such data.

The buyer's email address may be used by the seller to send newsletters or promotions concerning the products from which the buyer may unsubscribe at any time.

Personal data is processed in paper format and / or with automated tools for the time necessary to achieve the purposes for which it was collected. Edel Hemp Switzerland SA is not responsible for any unauthorized access or loss of personal information beyond its control.


Information regarding your identification can be stored on your computer: these data are called cookies. These files are stored on your hard disk, allow us to recognize you as a registered customer and facilitate the use of our website. The use of session cookies (which disappear when the browser is closed) is limited to the transmission of session identifiers , necessary to allow a safe navigation and efficiency of the site. The main browsers accept cookies as standard settings, however it is possible to configure the browser to refuse cookies or to request confirmation from you of their use. Refusal of cookies may make it impossible for you to use all the functions of our website.

Art. 14 - Applicable laws and competent court

In the event of a legal dispute, the place of jurisdiction will be exclusively that of Mendrisio (South Mendrisio District Court). Only Swiss law is applicable.

All the seller's contact details can be found in the contact section.

Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.